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We reached out to Jonathan in July to help us resolve a bed bug issue in our business and for one of our contractors. He was extremely knowledgeable and helpful. He educated us so that we could be sure that the services he offered were successful as well as to prevent future issues or infestations. There were a lot of different factors that contributed to our situation and he was very flexible and responsive. We felt that he went above and beyond, has definitely earned our trust, and we will continue to use their services.